About Us
Join Us (Careers)
Cancellation & Refund
Privacy & Policy
Terms & Conditions
Disclaimer Plicy
Contact us
Site Map
Join Us (Careers)
Happy Employees create Happy Travellers. This principle forms the core of MTI (My Taxi India) corporate philosophy. We completely believe that a happy employee goes the extra mile to create a great product, provide an efficient service or satisfy a client. New employees at MTI, thus, step into a culture of transparency, appreciation by fellow employees and growth for strong performers. We are constantly looking for bright and innovative professionals to be a part of our employee-pool.

If you are looking for an exciting role in MTI, send your resume at hr@mytaxiindia.com

Current Job Opening :

Job Title: Customer Support Associate. No. of Opening : 11

Location : Delhi, Chennai, Bangalore Job Description:
  • Name and Tour Detail.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather :

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Good PC and database knowledge and project/process management.
  • Handling calls and resolving the quires.
  • Engaged in handling calls of different business Units.
  • Provide World Class Customer Service.
  • End to Transaction of Reports.
  • Need to maintain Accuracy in Reports.
Industry : Car Rental / Tourism

Functional Area : Customer Service, Operations

Role Category : Back Office/Web/Transaction Processing

Role : Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile



Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Other Doctorate) Please refer to the Job description above

Position Title : Manager Call Centre

No. of Opening : 03

Reports To: GM(Operations)

Location : Delhi, Chennai and Bangalore

About Role:

Leading Call Centre Operations for Gurgaon Location and taking care of the customer care division.

Job Description:



  • Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the requirement.
  • Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
  • Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.
  • Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,
  • Develops strategic & tactical plans to identify, analyze and effectively respond to needs, emerging trends and best practices.
  • Conducts dip checks of parameters that impact performance & data integrity.
  • Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.
  • Monitors compliance adherence through timely audits, generating awareness on the floor etc.
  • Looks for additional revenue generation opportunity and play an active sales role for the business.
  • Manages performance of individual Ops/team managers through performance management, career planning strategies and sharing of best practices, therefore managing performance of the entire process.
  • Responsible for attrition management and arranging for backfills on a timely basis.
  • Works closely with HR to ensure high employee morale and retention initiatives.
  • Conducts skip level meetings at regular intervals to address concerns, if any.
  • Responsible for staff performance, compensation and rewards & recognition programs.
  • Sets KROs for the team managers, team leaders and ensure KROs are aligned to client SLAs and overall organizational goals.
  • Coaches and mentors sub-ordinates.
  • Monitors employee count for full time attendance.

Desired Skills :

QUALIFICATION (Education): Graduate from a recognized Institute or University in any discipline.

DESIRED ROLE EXPOSURE: Ability to handle large operations and start up environment. Demonstrated team/customer handling skills in the past.

Experience:
7-10 years in BPO/ITES/Customer Service Industry Minimum 7 years of work experience in BPO/Call Centre, prefably in the travel domain or inbound customer care as a Manager.

Industry : BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management

Role: Service Delivery Leader

Desired Candidate Profile



Education:

(UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Join Us (Careers)