Happy Employees create Happy Travellers. This principle forms the core of MTI (My Taxi India) corporate philosophy. We completely believe that a happy employee goes the extra mile to create a great product, provide an efficient service or satisfy a client. New employees at MTI, thus, step into a culture of transparency, appreciation by fellow employees and growth for strong performers. We are constantly looking for bright and innovative professionals to be a part of our employee-pool.

If you are looking for an exciting role in MTI, send your resume at hr@mytaxiindia.com

Current Job Opening :

Job Title: Customer Support Associate. No. of Opening : 11

Location : Delhi, Chennai, Bangalore Job Description:

• Name and Tour Detail.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather :

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Good PC and database knowledge and project/process management.
• Handling calls and resolving the quires.
• Engaged in handling calls of different business Units.
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.

Industry : Car Rental / Tourism

Functional Area : Customer Service, Operations

Role Category : Back Office/Web/Transaction Processing

Role : Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Other Doctorate) Please refer to the Job description above

Position Title : Manager Call Centre

No. of Opening : 03

Reports To: GM(Operations)

Location : Delhi, Chennai and Bangalore

About Role:

Leading Call Centre Operations for Gurgaon Location and taking care of the customer care division.

Job Description:

• Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the requirement.
• Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
• Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.
• Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,
• Develops strategic & tactical plans to identify, analyze and effectively respond to needs, emerging trends and best practices.
• Conducts dip checks of parameters that impact performance & data integrity.
• Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.
• Monitors compliance adherence through timely audits, generating awareness on the floor etc.
• Looks for additional revenue generation opportunity and play an active sales role for the business.
• Manages performance of individual Ops/team managers through performance management, career planning strategies and sharing of best practices, therefore managing performance of the entire process.
• Responsible for attrition management and arranging for backfills on a timely basis.
• Works closely with HR to ensure high employee morale and retention initiatives.
• Conducts skip level meetings at regular intervals to address concerns, if any.
• Responsible for staff performance, compensation and rewards & recognition programs.
• Sets KROs for the team managers, team leaders and ensure KROs are aligned to client SLAs and overall organizational goals.
• Coaches and mentors sub-ordinates.
• Monitors employee count for full time attendance.

Desired Skills :

QUALIFICATION (Education): Graduate from a recognized Institute or University in any discipline.

DESIRED ROLE EXPOSURE: Ability to handle large operations and start up environment. Demonstrated team/customer handling skills in the past.

Experience:
7-10 years in BPO/ITES/Customer Service Industry Minimum 7 years of work experience in BPO/Call Centre, prefably in the travel domain or inbound customer care as a Manager.

Industry : BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management

Role: Service Delivery Leader

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)